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Frequently Asked Questions
Can I get some samples?
Yes, some samples are free while others may require a small fee. The freight costs will be collected and refunded once an official order is placed.
Do you accept OEM for our brand?
Yes, we provide OEM services, although a Minimum Order Quantity (MOQ) will be required.
What certifications do you have?
We hold multiple certifications including FDA, CE, ISO, TUV, and BSCI to ensure high-quality standards.
Is there an inspection before shipping?
Yes, we conduct a 100% QC inspection on all products before they are dispatched.
What is the delivery timeline?
Sample preparation takes approximately 5-7 days, while bulk production typically requires around 30 days.
How is your after-sales service handled?
Simply inform us of any issues upon receiving the products, and our team will provide professional assistance to resolve them.
ESRT Life
