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Frequently Asked Questions
Q1: Can I get some samples?
Yes, some samples are free, while others may require a small fee. Please confirm with our sales team. Note that freight is collected, and we will refund it upon order placement.
Q2: Do you accept OEM for specific brands?
Yes, we provide OEM services, although a Minimum Order Quantity (MOQ) will be required depending on the product type.
Q3: What certifications do you hold?
We maintain high quality standards and hold certifications including FDA, CE, ISO, TUV, BSCI, and more.
Q4: Is there an inspection procedure before shipping?
Yes, we conduct a 100% QC inspection on all products before shipment to ensure maximum quality.
Q5: What is the estimated delivery time?
Sample lead time is typically 5-7 days, while bulk production generally takes around 30 days.
Q6: How do you handle after-sales service?
Simply inform us of any issues after receiving your products, and our dedicated team will assist you in resolving them promptly.
ESRT Life
