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Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
Currently, we have 300+ moulds of luggage. For some specific models, the smallest MOQ starts at 100pcs.
What are your payment terms?
We accept T/T (30% deposit + 70% balance against B/L copy), L/C, O/A, and other standard terms.
How can I get a sample?
Stock samples can be sent out in 1 day. For custom samples, the lead time is approximately 7 working days. Sample fees are fully refundable upon placing mass orders.
Do you offer customization (OEM/ODM)?
Yes! We can customize your brand logo on the shell, handle, trolley, lining, wheels, and zippers. Our design team can turn your ideas into 3D renderings for confirmation.
What is your daily production capacity?
With 8 production lines and over 120 skillful workers, we can produce approximately 8,000 pieces of luggage daily.
What is your warranty policy?
We typically provide a one-year warranty. All products undergo strict QC inspection before shipping to ensure high quality standards.
ESRT Life
