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Frequently Asked Questions
1. What is the Minimum Order Quantity (MOQ)?
Currently, we have over 300 moulds of luggage available. For specific models, the smallest MOQ starts at 100 pieces.
2. What are your payment terms?
Our standard terms are T/T 30% deposit + 70% balance against B/L copy. We also accept L/C, O/A, and other negotiated terms.
3. Can I get a sample before placing a mass order?
For stock items, we provide free samples within 1 day. For custom samples, the lead time is approximately 7 working days, and the sample fee is fully refundable upon mass order placement.
4. Do you offer customization (OEM/ODM) services?
Yes, we have an in-house design team. We can customize your brand logo on the shell, handle, trolley, lining, wheels, and zippers based on your ideas.
5. What is your daily production capacity?
With 8 production lines and over 120 skilled workers, our facility can produce approximately 8,000 pieces of luggage per day.
6. What is your warranty and after-sales policy?
We provide a one-year warranty. All products undergo strict QC inspection. In case of quality issues (excluding human damage), we provide compensation in subsequent orders.