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What is the Minimum Order Quantity (MOQ)?
Currently, we have over 300 moulds of luggage available. For specific models, the smallest MOQ starts at 100 pieces.
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What are the available payment terms?
We accept T/T (30% deposit + 70% balance against B/L copy), L/C, O/A, and other standard international payment methods.
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How can I request a sample?
Stock samples can be sent within 1 day. For custom samples, the lead time is approximately 7 working days. Sample fees are fully refundable upon placing mass orders.
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Do you offer OEM/ODM customization?
Yes, we provide full OEM/ODM services. We can customize logos on the luggage shell, handles, trolleys, linings, wheels, and zippers based on your design or ideas.
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What is your production capacity and warranty policy?
With 8 production lines and over 120 skilled workers, we can produce approximately 8,000 pieces per day. We offer a one-year warranty against quality issues (excluding human damage).
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What is the after-sales support process?
Once an issue is reported with photos, our team will analyze the situation and respond within 8 hours with a solution. We aim to compensate for verified quality problems in subsequent orders.